More About ITSM & ISMS
Implementing ITSM with ITIL standard will enable the business to reduce the cost of operations and have more resources available compared to traditional IT investment. Proctor & Gamble say that adopting ITSM has saved them $100 million.

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Six Sigma Process Excellence
95.90% of SMEs believe that the top management leadership and commitment are the top critical success factor in adopting Six Sigma QMS best practices.

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Quick Facts about Soft Skills
Study found that 75 percent of long term career success depends on soft skills and only 25 percent on technical knowledge. 

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Implementation of ITSM
Most Malaysian companies tend to lean towards ITSM because the believe that it provides good to tremendous benefits to their organization.

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The Value of Software Testing
Most successful candidates stated that their management greatly respect, recognize and reward individuals in various ways even within the first 18 months of receiving the certification.

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2008 Malaysian Management Capability Index
The overall 2008 Malaysian MCI is 67.7. This suggests that Malaysian management is performing at 68% of its potential 100% capability.

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Quality Management
Expertise of cost of poor quality (COPQ) have estimated that defective or unsatisfactory product have cause losses about 20 to 30 percent of company’s annual gross sales.

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CMMI Process Improvement
Two-thirds of process improvement initiatives within application development organizations will fail within three years of initiation (0.7 probability).

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Project Management and Innovation
74% of top managements in a survey, states that they are now more confident on the value of project management contribution towards the overall  organization’s performance and growth.

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Branding and Marketing
85%* of all Web site traffic and 70%** of all Online purchases originate from a search engine or directory.

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Malaysia's Research and Development
Both government and private sectors in Malaysia spent very little in the research and development invesment compared to the top 5 spenders worldwide. 

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Business Result from good IT Governance, Risk and Compliance (GRC) Management Practices
Revenues of companies at highest IT GRC (Governance, Risk and Compliance) Maturity Level are 17% higher than the least mature companies.

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Top 10 Strategic Technologies for 2010
1. Cloud Computing
2. Advanced Analytics
3. Client Computing
4. IT for Green
5. Reshaping the Data Center
6. Social Computing
7. Security – Activity Monitoring 
8. Flash Memory
9. Virtualisation for Availability
10. Mobile Applications

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