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 How the itSMF works
The itSMF in Malaysia is primarily run by its membership through the Management Board and its committees. There are strict rules governing the make-up of the Management Board, membership voting rights and mechanisms and appropriate behaviour.
The intent is to maintain total independence from any influence and remain completely open to membership scrutiny. The following is a summary of some of the key elements contained in the organisation paper. Volunteers automatically receive a copy on joining; members may see a complete copy in the members-only part of the web site or obtain a copy from the itSMF office.
Our Vision
To be the premier representative body for IT Service Management in Malaysia.
Mission Statement
To provide a global forum for our members to enable them to exchange views, share experiences and participate in the continuous development and promotion of best practices and standards, through a range of services that delivers significant value to their enterprises.
Members
Members may be Individual, Corporate, Vendor, or Associate.
- Individual membership is suitable for those such as independent consultants - who may trade in a variety of ways - or persons in an organisation that is not ready or does not wish to embrace the philosophy of the itSMF.
- Corporate membership is designed for those organisations operating an IT function providing service to that organisation alone. Typically, there would be a discrete set of technology, processes and people involved - even if some or all of the day to day running is performed by third party organisations. An example might be a specific Government department or site, a local authority, a small company or a subsidiary of a large organisation running its own IT services. There are different tiers, reflecting membership numbers.
- Vendor membership is for organisations engaged in the sale of service management products and services, including facilities management, even though they may also run an internal IT service. Typically, the choice between corporate and vendor membership will be decided by the benefits required. Again, there are different tiers reflecting membership numbers.
- "Associate" memberships is a special class for complementary organisations. Associate membership is free and is designed to encourage the exchange of information between like-minded organisations and to aid the pursuit of common objectives. Associate status does not carry voting or other membership rights. itSMF operates a "discount" for charities, academic bodies and others as may be decided by the Management Board.
Objectives/Benefits of the Conference
1. Networking
Help to achieve greater success in the current role, or prepare you for your 'next step' in your journey towards service execution excellence.
You'll be mixing with professionals with years of industry experience and consultants who work with a lot of different clients. Each of them has a wealth of knowledge to share about what works and what doesn’t.
You'll gain access to information about making a measurable difference in the workplace, not just products. You won’t get a sales pitch or biased information – and you won't get yesterday's news, either. Information is up to the minute, regularly updated and pitched at all levels.
You'll be able to find out how far ahead or behind your organisation is in the adoption of best practice, how your career is tracking relative to colleagues in other companies, and what career opportunities might be out there.
2. Conference/Events Discounts
Members will be eligible for discounted tickets. This means that not only will you be able to attend Conference/Event for less but you'll also enjoy all the benefits of itSMF membership for a full twelve months. Other membership benefits include:
- Four free seminars per year
- Special Interest Groups
- 10% discount on publications (posted free within Malaysia)
- Regular, relevant communications
3. Other Benefits
The better and more effective you are at your job in IT services, then the knock-on effect is that your customers, be they internal or external, are also going to be better at their jobs as well. Other benefits include:
- Improve the perception that your customers' have of the IT function, increasing their confidence in IT, which in turn improves staff morale and performance.
- Improved customer satisfaction
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- Increased return on your IT investment
- Improved staff morale
- Reduced staff turnover
- Develop a good understanding of your customers' IT requirements - this is fundamental to being able to satisfy them. If you know what they want, it is much easier to deliver it.
- Focus on delivering the services that the business needs. Become business-driven as opposed to technology-driven.
- Improve the return on IT investment - put the processes in place that improve utilisation of resources and ultimately their effectiveness and reduce duplication of effort.
itSMF Potential Events and Contribution to Malaysia
Potential Events
itSMF offers a wide selection of events to both its members and non-members. Members will receive membership discounts when booking onto the paid for events:
- Conference
A 2 days event that includes seminars, exhibition and networking opportunities. This takes place annually and is available to both members and non-members
- Seminar/Workshop
1 day or Half day events that cover Service Management topics and exhibition, with at least 8 events per year and available to both members and non-members.
- Regional Meetings/Conferences
itSMF International members number of regional groups with the meetings available to members only. Each region holds meetings on a quarterly basis and the day contains both presentations, workshops and networking opportunities.
- Special Interest Groups
Future potential event in 2009, to run a number of Special Interest Groups (SIGs) that look at either specific topics within Service Management or specific sectors in the industry. Each group is run by a working party that delivers public meetings 3 or 4 times a year.
- Webinars
Future potential event in 2010. These are monthly online half day conferences, with ITSM related topics, and made available to both members & non-members.
- Simulations
Future potential event in 2010. These are an active way of learning "how to" and are available to both members & non-members - more details to be announced in 2009.
Contribution to Malaysia
itSMF contributes mainly in the development of human capital capability and process management adopting industry standard best practices for both IT and business management. Contribution to Malaysia can be but not limited to the following:
- Establish and maintain a membership base, covering the widest professional IT and business interests.
- Represent the interests and views of the membership base.
- Provide a forum for bringing together users, suppliers and other stakeholders of IT services and products.
- Support and influence and, where appropriate, produce and publish best practice standards and guidelines for IT service management, such as the IT Infrastructure Library (ITIL) and emergent national and international Standards, e.g. ISO/IEC 20000 and ISO/IEC 19770.
- Increase the level of professionalism within the industry through: promotion and development of globally recognised qualifications. An "Institute" to which registered practitioners can belong.
- Develop a growing portfolio of services that deliver real benefit to the members.
- Recognise and reward individuals and organisations that make significant contributions to the advancement of best practice, Standards and professionalism in the IT Service Management field.
- Increase the general awareness of IT Service Management.
For more information about itSMF Malaysia Chapter, visit www.itsmf.org.my
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Capability Development Programmes 
